Help Center
Your Questions, Answered – Find Information on Shipping, Returns, and Warranties
MakeNook Warranty Policy
How many traps do I need for my space?
We recommend using 2 to 3 traps for every 90 square feet. The more traps you set, the higher your chances of capturing mice effectively. For areas with heavy infestation, increasing the number of traps is highly recommended.
How long does it usually take to catch a mouse?
Some customers catch mice on the first night, while others may take several days. Be patient and avoid moving the trap frequently. Mice are cautious by nature—keeping the trap in one place allows them to become familiar and eventually get caught.
Is this trap safe for pets and kids?
Yes! Our traps are non-toxic, fully enclosed, and contain no poison or glue. They are safe to use around children and pets. Still, we recommend placing them in discreet areas to avoid tampering by curious little hands or paws.
Where is the best place to set the trap?
Mice typically travel along walls and hidden paths. The best trap locations include:
Behind appliances or furniture
Inside pantries or under sinks
Near food or garbage areas
Along baseboards
Avoid placing traps in the middle of open spaces.
What’s your return and refund policy?
We offer a 30-day return window. Products must be unused, in original packaging, and eligible for return.
If you receive a defective product, please contact our support team within 7 days of delivery with photos for a replacement or full refund. Return shipping is covered for defective items.
What shipping methods do you offer?
We ship via USPS, UPS, or FedEx depending on your location.
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (available at checkout)
You’ll receive a tracking number once your order ships.
Returns & Exchanges
Can I return or exchange my order?
Yes! We offer hassle-free returns or exchanges within 30 days of delivery. Items must be unused and in original packaging.
How do I start a return or exchange?
Simply contact our customer support via email or live chat. We’ll provide return instructions and a shipping label if eligible.
Are return shipping costs covered?
If the return is due to a product defect or our error, we’ll cover the return cost. Otherwise, buyers are responsible for return shipping.
Can I return used mouse traps?
For hygiene and safety reasons, used traps are not eligible for return unless they are defective.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Shipping & Orders
Do you ship outside the US?
Currently, we only ship within the United States. Stay tuned for future international shipping updates.
How long does delivery take?
Orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days.
How do I track my order?
You’ll receive a tracking number via email once your order ships. You can track it anytime on our website.
Can I change my shipping address after ordering?
Please contact us immediately after placing your order. If it hasn’t been shipped yet, we’ll update it for you.
What if my package is lost or damaged?
Contact us with your order number—we’ll investigate and arrange a replacement or refund as needed.
